Refund policy

Exchanges, returns & refunds

If you are not 100% happy with your unused purchase, please return it to us within 14 days of receiving it for an exchange or refund. It must be returned in its original packaging, and will be at your own cost. Once we have received your return, and inspected it, we will refund you or do an exchange depending on your preference.

For health, safety, and hygiene reasons, we do not accept returns or exchanges on meat products (biltong, droeë wors, chili bites) once they have been delivered, unless the product is defective or incorrect. Due to the perishable nature of our meat products, we cannot accept returns or refunds for change-of-mind purchases. 

This policy is in line with the Consumer Protection Act (CPA) of South Africa.

Damaged / Defective Items

It is the policy of Die Padstal Villiers to ensure that all goods are supplied to our customers in perfect condition and that every precaution is taken to protect the integrity of every product we sell.

If you received your goods in a damaged or broken state, we will refund you.